UnknownCharges

Buchungstext entschlüsselt

VIASAT* INFLIGHT WIFI

Verified charge

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08/01 VIASAT* INFLIGHT WIFI $8.00

Kurzantwort

A charge for VIASAT* INFLIGHT WIFI represents satellite internet access purchased during a commercial airline flight operated by Viasat, Inc.

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Warum dieser Text erscheint

Viasat provides high-speed satellite Wi-Fi connectivity on major airlines including Delta, American Airlines, United, and JetBlue. Charges are billed directly by Viasat when connecting on board.

The statement line typically reads VIASAT* INFLIGHT WIFI, VIASAT INFLIGHT, or VIASAT AIR INTERNET.

Common reasons for this charge

  • You connected to the aircraft Wi-Fi network and purchased an hourly, full-flight, or streaming internet pass.
  • A family member or child connected a personal device to in-flight Wi-Fi using your saved card.
  • An in-flight browsing session was authorized through the airline captive portal.

How to locate the invoice and cancel

  1. Check email for Viasat receipt Search your inbox for an automated digital receipt sent from [email protected] at time of purchase.
  2. Review flight Wi-Fi portal Visit the airline in-flight portal page to view active device sessions and account credentials.
  3. Contact Viasat Inflight Support Submit a support request at viasat.com/support or email [email protected].

Frequently Asked Questions

Can I get a refund if in-flight Wi-Fi did not work?

Yes. If the satellite Wi-Fi connection was unavailable or disrupted during your flight, you can submit a refund request to Viasat with your flight details and purchase receipt.

Is Viasat in-flight Wi-Fi a recurring subscription?

Flight session Wi-Fi passes are single one-time transactions, though airline-specific monthly passes may renew until cancelled.

Dispute Rights & Fraud Prevention

If you did not fly on a commercial airline on the charge date, check whether someone else had access to your payment card details.

If the transaction is unrecognized, contact Viasat customer support and submit a billing dispute with your card issuer within 60 days.

How do I request a refund for non-functioning Wi-Fi?

Email Viasat Inflight Support at [email protected] with your flight number, date, airline, and transaction reference code.

How long does a refund review take?

Viasat typically processes approved in-flight internet refund requests within 5 to 7 business days back to the original card.

Unabhängige Referenz — keine Verbindung zu Viasat, Inc.. Buchungstexte variieren je nach Bank.

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