UnknownCharges

Buchungstext entschlüsselt

SURFSHARK* SECURE

Verified charge

By · Zuletzt aktualisiert

08/06 SURFSHARK* SECURE $59.76

Kurzantwort

A SURFSHARK* SECURE charge is a multi-device VPN, antivirus, and identity protection subscription from Surfshark B.V.

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Warum dieser Text erscheint

Surfshark provides encrypted VPN tunnels for unlimited simultaneous devices, along with antivirus and data leak alerts (Surfshark One). Statements read SURFSHARK* SECURE, SURFSHARK B.V., or SURFSHARK.COM.

Charges reflect 1-year or 2-year renewal terms ($48.00 to $75.00+ depending on whether Antivirus and Alternative ID bundles are included).

Don’t recognize it? You might still

  • A multi-year promotional deal bought 24 months ago reached its auto-renewal billing date.
  • A family member configured Surfshark on multiple home devices.
  • A Surfshark One security bundle upgrade was added to an existing plan.

Empfohlene Schritte

  1. Sign in to Surfshark Account Open my.surfshark.com and log in with your email.
  2. Go to Subscription Settings review to Account > Subscription to view active plan terms and renewal details.
  3. Cancel Auto-Renewal Contact live chat support or toggle off auto-renewal in the billing portal.

Häufige Fragen

What is Surfshark's refund policy?

Surfshark provides a 30-day money-back guarantee for initial purchases and renewal charges upon contacting their customer support.

How many devices can I use with a single Surfshark subscription?

Surfshark supports unlimited simultaneous device connections under a single account.

Dispute Rights & Fraud Prevention

If you suspect this charge is unauthorized or incorrect, federal regulations protect your payment card.

Review your recent statements carefully and notify your financial institution within 60 days of the statement date.

What should I do if I do not recognize this charge?

First check with household or team members who have permission to use your account. If the transaction was not authorized by anyone on your card, contact your bank or card issuer immediately to report it. Under the Fair Credit Billing Act (FCBA), you have 60 days from the statement date to dispute unauthorized credit card charges.

How long does a billing dispute take to resolve?

Under federal rules, your bank must acknowledge your written inquiry within 30 days and resolve the dispute within two billing cycles (up to 90 days). The bank typically issues a provisional credit while they investigate.

Unabhängige Referenz — keine Verbindung zu Surfshark B.V.. Buchungstexte variieren je nach Bank.

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