UnknownCharges

Buchungstext entschlüsselt

SEPTA* KEY CARD RELOAD

Verified charge

By · Zuletzt aktualisiert

08/01 SEPTA* KEY CARD RELOAD $20.00

Kurzantwort

A charge for SEPTA* KEY CARD RELOAD represents a transit fare, Travel Wallet auto-load, or Regional Rail pass from the Southeastern Pennsylvania Transportation Authority.

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Warum dieser Text erscheint

SEPTA operates subways, buses, trolleys, and Regional Rail trains in the Philadelphia metropolitan area. Stored value reloads and ticket purchases post under SEPTA Key billing IDs.

Statement lines appear as SEPTA* KEY CARD RELOAD, SEPTA KEY FARE, or SEPTA*REGIONAL RAIL.

Common reasons for this charge

  • An automatic Travel Wallet reload ($10-$20) triggered on your registered SEPTA Key card.
  • You bought a weekly/monthly TransPass or TrailPass online at septakey.org.
  • You tapped a contactless bank card or phone at a subway turnstile or Regional Rail validator.

How to locate the invoice and cancel

  1. Log in to SeptaKey.org Go to septakey.org and sign in to view your card balance, trip history, and active passes.
  2. Review trip & reload logs Inspect station tap records, fare deductions, and autoload timestamps.
  3. Contact SEPTA Key Support Call the SEPTA Key Customer Call Center at 1-855-567-3782 or visit a SEPTA sales office.

Frequently Asked Questions

How do I turn off auto-load on my SEPTA Key card?

Sign in to septakey.org, select Card Options, go to Auto Load, and turn the feature off before your balance drops below the threshold.

Can I use contactless credit card taps on SEPTA?

Yes. SEPTA accepts contactless credit/debit cards and mobile wallets on city buses, subways, trolleys, and Regional Rail.

Dispute Rights & Fraud Prevention

If you were not in Greater Philadelphia, verify whether an authorized user tapped transit with your card.

If a fare kiosk malfunctioned or double-charged your card, contact SEPTA Key support with your transaction details to obtain a refund.

How do I dispute a SEPTA Key kiosk overcharge?

Call SEPTA Key Customer Service at 1-855-567-3782 with your card number and transaction receipt.

What should I do if my card is lost or stolen?

Log in to septakey.org to hotlist your card and protect your remaining Travel Wallet balance.

Unabhängige Referenz — keine Verbindung zu Southeastern Pennsylvania Transportation Authority. Buchungstexte variieren je nach Bank.

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