Kurzantwort
A charge from HONEYCOMB* OBSERVABILITY corresponds to high-cardinality distributed tracing, OpenTelemetry ingestion, or team seat licenses billed by Hound Technology, Inc.
Warum dieser Text erscheint
Honeycomb provides high-cardinality observability and event analysis, allowing engineering teams to query millions of distributed trace events and debug complex distributed microservices.
The descriptor typically appears as HONEYCOMB* OBSERVABILITY, HOUND TECHNOLOGY, or HONEYCOMB.IO. Plans (Pro starting at $100/mo) bill monthly or annually based on monthly event volume and data retention.
Don’t recognize it? Common scenarios
- An ongoing Pro observability plan renewed on the engineering team card.
- OpenTelemetry trace event ingestion exceeded the free 20 million monthly event allowance.
- A team upgraded to unlock 60-day query history and Service Level Objectives (SLOs).
How to locate the invoice and cancel
- Log in to Honeycomb App Open ui.honeycomb.io and sign in with your corporate SSO or email.
- Open Team Settings & Usage review to Team Settings > Usage & Billing to view event ingestion and download Stripe receipts.
- Downgrade to Free Tier Select Change Plan and switch to the Free tier (20 million events/mo) to stop upcoming renewals.
Frequently Asked Questions
What is an event on Honeycomb?
An event is a structured JSON payload or OpenTelemetry span containing arbitrary fields and dimensions sent to Honeycomb's ingestion endpoint.
Are Honeycomb subscription charges refundable?
Honeycomb charges are non-refundable once billed. Downgrading to Free applies at the end of the prepaid cycle.
Dispute Rights & Fraud Prevention
If you suspect this charge is unauthorized or incorrect, federal regulations protect your payment card.
Review your recent statements carefully and notify your financial institution within 60 days of the statement date.
What should I do if I do not recognize this charge?
First check with household or team members who have permission to use your account. If the transaction was not authorized by anyone on your card, contact your bank or card issuer immediately to report it. Under the Fair Credit Billing Act (FCBA), you have 60 days from the statement date to dispute unauthorized credit card charges.
How long does a billing dispute take to resolve?
Under federal rules, your bank must acknowledge your written inquiry within 30 days and resolve the dispute within two billing cycles (up to 90 days). The bank typically issues a provisional credit while they investigate.
Unabhängige Referenz — keine Verbindung zu Hound Technology, Inc.. Buchungstexte variieren je nach Bank.
Verifizierte Quellen
- Honeycomb Pricing & Event Ingestion Plans https://www.honeycomb.io
- CFPB: Disputing Unrecognized Charges https://www.consumerfinance.gov