Kurzantwort
A charge from FORTINET* FORTIGUARD represents FortiGuard security subscriptions, FortiGate UTM licenses, or cloud firewall support renewals from Fortinet, Inc.
Warum dieser Text erscheint
Fortinet supplies enterprise firewalls, secure SD-WAN appliances, and FortiGuard AI-powered security services.
Statement descriptors appear as FORTINET* FORTIGUARD, FORTINET INC, or FORTICARE SERVICES. Charges cover annual hardware warranty and unified threat protection signatures.
Don’t recognize it? Common scenarios
- An annual FortiCare support contract renewed for office FortiGate firewalls.
- FortiGuard Web Filtering, IPS, or Anti-Malware dynamic database licenses auto-renewed.
- FortiSASE cloud licensing billed for remote team endpoints.
How to locate the invoice and cancel
- Sign in to FortiCloud Support Portal review to support.fortinet.com and log in with your master FortiCloud account.
- Review Registered Assets Click on Asset Management > Product List to see active FortiGate serial numbers and expiry dates.
- Manage Contract Renewal Turn off auto-renewal on registered FortiCare contracts or contact your network equipment distributor.
Frequently Asked Questions
What is FortiGuard?
FortiGuard is Fortinet's continuous threat intelligence service delivering real-time virus definitions, intrusion prevention, and web filtering updates to FortiGate firewalls.
Can I return a Fortinet license key?
Fortinet license keys cannot be returned or refunded once generated and registered to a hardware serial number.
Dispute Rights & Fraud Prevention
If you suspect this charge is unauthorized or incorrect, federal regulations protect your payment card.
Review your recent statements carefully and notify your financial institution within 60 days of the statement date.
What should I do if I do not recognize this charge?
First check with household or team members who have permission to use your account. If the transaction was not authorized by anyone on your card, contact your bank or card issuer immediately to report it. Under the Fair Credit Billing Act (FCBA), you have 60 days from the statement date to dispute unauthorized credit card charges.
How long does a billing dispute take to resolve?
Under federal rules, your bank must acknowledge your written inquiry within 30 days and resolve the dispute within two billing cycles (up to 90 days). The bank typically issues a provisional credit while they investigate.
Unabhängige Referenz — keine Verbindung zu Fortinet, Inc.. Buchungstexte variieren je nach Bank.
Verifizierte Quellen
- Fortinet FortiGuard Security Services Overview https://www.fortinet.com
- CFPB: Disputing Unrecognized Charges https://www.consumerfinance.gov