Kurzantwort
A charge from CRAFT.DO* COLLABORATE corresponds to structured document writing, visual knowledge bases, or Business team seats from Lukacs Labs Inc. (Craft Docs).
Warum dieser Text erscheint
Craft is a visual document and notes platform combining native iOS/macOS/Windows apps, structured sub-page nesting, and shareable web links.
The descriptor typically reads CRAFT.DO* COLLABORATE, CRAFT DOCS, or LUKACS LABS. Plans (Plus at $8/mo, Family at $15/mo, or Business at $12/user/mo) bill monthly or annually.
Don’t recognize it? Common scenarios
- An ongoing annual Plus or Business workspace subscription renewed automatically on the credit card.
- An Apple App Store or Mac App Store subscription renewed.
- Additional team members were invited to collaborate on a private space.
How to locate the invoice and cancel
- Log in to Craft Open docs.craft.do or launch the Craft desktop app and sign in.
- Review Space Settings & Billing review to Space Settings > Subscription to view active plan details and receipts.
- Downgrade to Starter Plan Select Change Plan and choose the Free Starter plan to stop future billing.
Frequently Asked Questions
What is included in the Craft Starter tier?
The Starter tier allows creating up to 1,500 blocks of content with 1 GB of storage and basic export capabilities.
Can I receive a refund from Craft Docs?
Web subscriptions may request a refund within 14 days of purchase by contacting [email protected].
Dispute Rights & Fraud Prevention
If you suspect this charge is unauthorized or incorrect, federal regulations protect your payment card.
Review your recent statements carefully and notify your financial institution within 60 days of the statement date.
What should I do if I do not recognize this charge?
First check with household or team members who have permission to use your account. If the transaction was not authorized by anyone on your card, contact your bank or card issuer immediately to report it. Under the Fair Credit Billing Act (FCBA), you have 60 days from the statement date to dispute unauthorized credit card charges.
How long does a billing dispute take to resolve?
Under federal rules, your bank must acknowledge your written inquiry within 30 days and resolve the dispute within two billing cycles (up to 90 days). The bank typically issues a provisional credit while they investigate.
Unabhängige Referenz — keine Verbindung zu Lukacs Labs Inc.. Buchungstexte variieren je nach Bank.
Verifizierte Quellen
- Craft Docs Pricing & Feature Overview https://www.craft.do
- CFPB: Disputing Unrecognized Charges https://www.consumerfinance.gov