Kurzantwort
A charge from BASECAMP* UNLIMITED corresponds to all-in-one project management, team messaging, file storage, or unlimited user company subscriptions from 37signals LLC.
Warum dieser Text erscheint
Basecamp provides project management, message boards, to-do lists, group chat (Campfire), and client portals with fixed flat-rate pricing rather than per-seat costs.
The descriptor typically appears as BASECAMP* UNLIMITED, BASECAMP INC, or 37SIGNALS CHICAGO. Subscriptions bill at $15/user/month or a flat $299/month for unlimited company users and 5 TB storage.
Don’t recognize it? Common scenarios
- An ongoing flat-rate monthly Basecamp Pro Unlimited plan ($299/mo) renewed on the company card.
- An annual subscription renewed automatically for the organization.
- A 30-day free trial converted to a paid monthly plan.
How to locate the invoice and cancel
- Log in to Basecamp Open launchpad.37signals.com and sign in with your account credentials.
- Open Adminland & Billing review to Adminland > Account & Invoices to view past receipts and subscription details.
- Cancel Account Select Cancel Account under the account owner settings to stop all future billing.
Frequently Asked Questions
What is 37signals?
37signals LLC is the parent software company that builds and operates Basecamp and HEY email.
Can I receive a refund from Basecamp?
37signals is known for fair refund practices and will issue a full refund if you contact support within 30 days of an unintended renewal.
Dispute Rights & Fraud Prevention
If you suspect this charge is unauthorized or incorrect, federal regulations protect your payment card.
Review your recent statements carefully and notify your financial institution within 60 days of the statement date.
What should I do if I do not recognize this charge?
First check with household or team members who have permission to use your account. If the transaction was not authorized by anyone on your card, contact your bank or card issuer immediately to report it. Under the Fair Credit Billing Act (FCBA), you have 60 days from the statement date to dispute unauthorized credit card charges.
How long does a billing dispute take to resolve?
Under federal rules, your bank must acknowledge your written inquiry within 30 days and resolve the dispute within two billing cycles (up to 90 days). The bank typically issues a provisional credit while they investigate.
Unabhängige Referenz — keine Verbindung zu 37signals LLC. Buchungstexte variieren je nach Bank.
Verifizierte Quellen
- Basecamp Pricing & Unlimited Plan Details https://basecamp.com
- CFPB: Disputing Unrecognized Charges https://www.consumerfinance.gov