要約
This is a legitimate charge from Xsolla.
What is the Xsolla charge?
A charge from 'XSOLLA' is for a video game purchase, an in-game microtransaction (like buying skins or virtual currency), or a gaming subscription.
Xsolla is a legitimate, global payment processor used by thousands of game developers (like Roblox, Escape from Tarkov, and Twitch).
Micro-transactions and Dispute Risks
When you add a new card to a game, Xsolla places a tiny $0.20 to $0.90 pending hold to verify the card. This is not a real charge and will disappear.
WARNING: If your child made unauthorized purchases, contact Xsolla support via their live chat (xsolla.com) to request a refund. If you file a 'chargeback' directly with your bank, the game developer will automatically permanently ban the gaming account for violating Terms of Service.
- Step 1 Log into the Xsolla Wallet (xsolla.com) and view your official transaction history to see exactly which game the charge came from.
- Step 2 Search your email inbox (and your kids' inboxes) for receipts from '[email protected]'.
Is Xsolla a scam company?
No. Xsolla is a massive, legitimate payment processor. If a charge is fraudulent, it means your credit card was stolen and used by a scammer to buy games, not that Xsolla themselves stole your money.
Dispute Rights & Fraud Prevention
If you suspect this charge is fraudulent or billing in error, you have strict federal rights protecting your account.
Always review your statement carefully and take action within 60 days.
What should I do if I don't recognize this charge?
First, check with family members or anyone authorized on your account. If the charge remains unrecognized, contact your bank immediately to report it. Under the Fair Credit Billing Act (FCBA), you have 60 days from the statement date to dispute unauthorized credit card charges.
How long does it take for a disputed charge to be removed?
Once you file a dispute, your bank must acknowledge it within 30 days and resolve it within two billing cycles (not exceeding 90 days). During this time, the disputed amount is usually placed on a provisional hold, meaning you do not have to pay it.
本サイトはXsollaとは提携していない独立したリファレンスです。
検証ソース
- CFPB: Disputing Credit Card Charges https://www.consumerfinance.gov
- FTC: Fair Credit Billing Act https://consumer.ftc.gov