UnknownCharges

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PINGDOM* MONITORING

Verified charge

By · 最終更新

08/01 PINGDOM* MONITORING $15.00

要約

A charge from PINGDOM* MONITORING corresponds to website uptime checks, synthetic transaction tests, or real user monitoring (RUM) provided by SolarWinds Worldwide, LLC.

確認日 high 信頼度 2 件の検証ソース 情報の検証方針

この表記になる理由

Pingdom monitors website availability, server response times, and page load performance from global probe servers.

Descriptors appear as PINGDOM* MONITORING, PINGDOM INC, or SOLARWINDS PINGDOM. Subscriptions (Synthetic or Real User Monitoring) bill on a recurring monthly or annual cadence.

Don’t recognize it? Common scenarios

  • An ongoing monthly or annual website monitoring subscription renewed automatically.
  • Additional synthetic check endpoints or transaction test scripts were configured.
  • SMS alert credit packages auto-replenished upon reaching low thresholds.

How to locate the invoice and cancel

  1. Log in to Pingdom Portal Open my.pingdom.com and log in with your SolarWinds credentials.
  2. Review Billing & Invoices review to Settings > Subscriptions to view active test quotas and past invoices.
  3. Cancel Subscription Select Cancel Subscription to terminate upcoming automatic renewals.

Frequently Asked Questions

Why was my card billed for SMS credits on Pingdom?

Pingdom accounts configured with auto-refill purchase additional SMS alert bundles when your notification balance is depleted.

Can I receive a refund from Pingdom?

SolarWinds services are non-refundable. Cancellations take effect at the conclusion of the paid term.

Dispute Rights & Fraud Prevention

If you suspect this charge is unauthorized or incorrect, federal regulations protect your payment card.

Review your recent statements carefully and notify your financial institution within 60 days of the statement date.

What should I do if I do not recognize this charge?

First check with household or team members who have permission to use your account. If the transaction was not authorized by anyone on your card, contact your bank or card issuer immediately to report it. Under the Fair Credit Billing Act (FCBA), you have 60 days from the statement date to dispute unauthorized credit card charges.

How long does a billing dispute take to resolve?

Under federal rules, your bank must acknowledge your written inquiry within 30 days and resolve the dispute within two billing cycles (up to 90 days). The bank typically issues a provisional credit while they investigate.

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