UnknownCharges

請求表記の解説

LOOM* ATLASSIAN VIDEO

Verified charge

By · 最終更新

08/01 LOOM* ATLASSIAN VIDEO $15.00

要約

A charge from LOOM* ATLASSIAN VIDEO corresponds to Loom Business screen recording, asynchronous video messaging, or AI video workflows from Atlassian Pty Ltd / Loom.

確認日 high 信頼度 2 件の検証ソース 情報の検証方針

この表記になる理由

Loom (an Atlassian company) provides asynchronous screen and camera recording software, automated transcriptions, and video sharing for workplace teams.

Descriptors include LOOM* ATLASSIAN VIDEO, LOOM INC, or LOOM.COM. Pricing reflects monthly ($15/creator/month) or annual ($150/year) Business tier subscriptions plus Loom AI add-ons.

Don’t recognize it? Common scenarios

  • A team member upgraded Loom from the free 5-minute video limit to Loom Business.
  • An ongoing monthly or annual Loom Business subscription auto-renewed.
  • Loom AI add-on (auto titles, summaries, and action items) was added to creator seats.

How to locate the invoice and cancel

  1. Sign in to Loom Workspace Go to loom.com and log in with your administrative account.
  2. review to Settings & Plans Go to Settings > Plan & Billing to view Creator seats, Loom AI add-ons, and payment history.
  3. Downgrade to Starter Plan Click Cancel Subscription or Downgrade to Free Starter plan to stop recurring credit card charges.

Frequently Asked Questions

Is Loom owned by Atlassian?

Yes, Atlassian acquired Loom to integrate async video messaging across Jira, Confluence, and Trello.

What happens to existing videos if I downgrade Loom?

Existing videos remain accessible and shareable even after downgrading to the free Starter plan.

Dispute Rights & Fraud Prevention

If you suspect this charge is unauthorized or incorrect, federal regulations protect your payment card.

Review your recent statements carefully and notify your financial institution within 60 days of the statement date.

What should I do if I do not recognize this charge?

First check with household or team members who have permission to use your account. If the transaction was not authorized by anyone on your card, contact your bank or card issuer immediately to report it. Under the Fair Credit Billing Act (FCBA), you have 60 days from the statement date to dispute unauthorized credit card charges.

How long does a billing dispute take to resolve?

Under federal rules, your bank must acknowledge your written inquiry within 30 days and resolve the dispute within two billing cycles (up to 90 days). The bank typically issues a provisional credit while they investigate.

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