UnknownCharges

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INCIDENT.IO* RESPOND

Verified charge

By · 最終更新

08/01 INCIDENT.IO* RESPOND $160.00

要約

A charge from INCIDENT.IO* RESPOND corresponds to Slack-native incident response, automated postmortems, or on-call scheduling seat licenses from Incident Labs Inc.

確認日 high 信頼度 2 件の検証ソース 情報の検証方針

この表記になる理由

incident.io provides an incident management platform integrated into Slack and Microsoft Teams, managing emergency escalations, status communication, and post-incident reviews.

Descriptors appear as INCIDENT.IO* RESPOND, INCIDENT LABS, or INCIDENT.IO. Billed monthly or annually per active responder seat (e.g. $16 to $25 per user/month).

Don’t recognize it? Common scenarios

  • An engineering or DevOps team enrolled new on-call responders into the platform.
  • An ongoing team subscription renewed automatically on the corporate card.
  • A trial of the on-call paging feature converted into a paid subscription.

How to locate the invoice and cancel

  1. Log in to incident.io Web Dashboard Open app.incident.io and sign in with your corporate Slack or Google account.
  2. review to Organization Settings Go to Settings > Billing to inspect active responder seats and download past invoices.
  3. Adjust Seats or Cancel Remove provisioned responder roles or contact [email protected] to terminate subscription.

Frequently Asked Questions

Who is billed as a responder on incident.io?

incident.io bills only for users with active responder roles who declare, manage, or participate in incident actions, while view-only stakeholders are free.

Can I receive a refund from incident.io?

Subscriptions are non-refundable. Cancellations take effect at the conclusion of the active billing agreement.

Dispute Rights & Fraud Prevention

If you suspect this charge is unauthorized or incorrect, federal regulations protect your payment card.

Review your recent statements carefully and notify your financial institution within 60 days of the statement date.

What should I do if I do not recognize this charge?

First check with household or team members who have permission to use your account. If the transaction was not authorized by anyone on your card, contact your bank or card issuer immediately to report it. Under the Fair Credit Billing Act (FCBA), you have 60 days from the statement date to dispute unauthorized credit card charges.

How long does a billing dispute take to resolve?

Under federal rules, your bank must acknowledge your written inquiry within 30 days and resolve the dispute within two billing cycles (up to 90 days). The bank typically issues a provisional credit while they investigate.

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