UnknownCharges

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GORGIAS* ECOMM SUPPORT

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08/01 GORGIAS* ECOMM SUPPORT $60.00

要約

A charge from GORGIAS* ECOMM SUPPORT represents Gorgias ecommerce customer service helpdesk, Shopify live chat, or AI automated ticket resolution from Gorgias Inc.

確認日 high 信頼度 2 件の検証ソース 情報の検証方針

この表記になる理由

Gorgias is an ecommerce-focused customer support and live chat platform that integrates with Shopify, BigCommerce, and Magento stores.

Descriptors include GORGIAS* ECOMM SUPPORT, GORGIAS INC, or GORGIAS.IO. Billing is based on monthly ticket volume tiers (e.g. Starter 50 tickets for $10/month, Basic 300 tickets for $60/month) plus automated AI ticket add-ons.

Don’t recognize it? Common scenarios

  • An online ecommerce store connected Gorgias to manage Shopify customer emails and chat.
  • A holiday sales spike exceeded monthly ticket allotments, triggering ticket overage tiers.
  • Gorgias Automate AI agent handled customer order tracking inquiries.

How to locate the invoice and cancel

  1. Sign in to Gorgias Helpdesk Go to your company's Gorgias URL (yourstore.gorgias.com) and log in with your admin account.
  2. Check Settings & Billing review to Settings > Billing to review monthly ticket consumption and billing receipts.
  3. Cancel Subscription Click Cancel Subscription or disconnect the Gorgias app from your Shopify store admin.

Frequently Asked Questions

How is Gorgias priced?

Gorgias charges based on the number of customer support tickets resolved per month rather than per agent seat.

Can I cancel Gorgias directly in Shopify?

Yes, uninstalling the Gorgias app from your Shopify admin automatically cancels your recurring subscription.

Dispute Rights & Fraud Prevention

If you suspect this charge is unauthorized or incorrect, federal regulations protect your payment card.

Review your recent statements carefully and notify your financial institution within 60 days of the statement date.

What should I do if I do not recognize this charge?

First check with household or team members who have permission to use your account. If the transaction was not authorized by anyone on your card, contact your bank or card issuer immediately to report it. Under the Fair Credit Billing Act (FCBA), you have 60 days from the statement date to dispute unauthorized credit card charges.

How long does a billing dispute take to resolve?

Under federal rules, your bank must acknowledge your written inquiry within 30 days and resolve the dispute within two billing cycles (up to 90 days). The bank typically issues a provisional credit while they investigate.

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