UnknownCharges

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FULLSTORY* DIGITAL CX

Verified charge

By · 最終更新

08/01 FULLSTORY* DIGITAL CX $299.00

要約

A charge from FULLSTORY* DIGITAL CX corresponds to FullStory digital experience intelligence (DXI), session replay, or product funnel analytics from FullStory, Inc.

確認日 high 信頼度 2 件の検証ソース 情報の検証方針

この表記になる理由

FullStory provides digital experience intelligence, session replay, rage click detection, and customer journey analytics for web and mobile apps.

Descriptors include FULLSTORY* DIGITAL CX, FULLSTORY INC, or FULLSTORY.COM. Pricing reflects monthly or annual agreements based on captured monthly session volume.

Don’t recognize it? Common scenarios

  • A product or UX research team installed the FullStory tag on an ecommerce store or web app.
  • An annual enterprise FullStory Enterprise or Business tier contract auto-renewed.
  • High website traffic triggered usage-tier overages.

How to locate the invoice and cancel

  1. Sign in to FullStory App Go to app.fullstory.com and log in with your administrator account.
  2. Review Settings & Subscription review to Settings > Subscription to view captured session counts and invoice history.
  3. Contact Account Representative Reach out to your dedicated FullStory Customer Success Manager to modify renewal commitments.

Frequently Asked Questions

What does FullStory capture?

FullStory records user clicks, page transitions, form interactions, and console errors to replay customer sessions and identify UX friction points.

How is FullStory billed?

FullStory is billed based on the number of monthly sessions captured across monitored web domains and mobile applications.

Dispute Rights & Fraud Prevention

If you suspect this charge is unauthorized or incorrect, federal regulations protect your payment card.

Review your recent statements carefully and notify your financial institution within 60 days of the statement date.

What should I do if I do not recognize this charge?

First check with household or team members who have permission to use your account. If the transaction was not authorized by anyone on your card, contact your bank or card issuer immediately to report it. Under the Fair Credit Billing Act (FCBA), you have 60 days from the statement date to dispute unauthorized credit card charges.

How long does a billing dispute take to resolve?

Under federal rules, your bank must acknowledge your written inquiry within 30 days and resolve the dispute within two billing cycles (up to 90 days). The bank typically issues a provisional credit while they investigate.

本サイトはFullStory, Inc.とは提携していない独立したリファレンスです。

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