要約
This charge represents a donation processed by Donorbox, a widely used fundraising software platform utilized by thousands of nonprofits, schools, and religious organizations.
Tracing a Donorbox charge on your statement
Donorbox is a payment processing gateway, not a charity itself. When you see this descriptor, it means you contributed to an organization that uses their software to manage online donations. The specific name of the charity or nonprofit is often appended to the end of the Donorbox identifier on your bank statement, though it may be truncated due to character limits.
Many organizations use Donorbox to handle recurring monthly pledges or specialized fundraising campaigns. If you do not recognize the platform name, check your email inbox for a receipt from '[email protected]'. This automated confirmation will clearly detail the exact nonprofit organization that received your financial contribution.
- Check the full descriptor Look closely at your detailed bank statement to find the specific nonprofit name listed immediately after the Donorbox identifier.
- Search your email receipts Search your inbox for emails from Donorbox to verify the destination and amount of your donation.
How do I cancel a recurring Donorbox donation?
You can manage or cancel your recurring giving schedule by logging into your donor account via the link provided in your original receipt email.
Is Donorbox a legitimate company?
Yes, Donorbox is a highly secure, legitimate fundraising software company that processes payments for over 50,000 organizations globally.
Resolving Donorbox billing issues
If you need to request a refund for an accidental donation, you must initiate that process directly with the specific nonprofit organization that received the funds. While Donorbox facilitates the transaction, the funds are deposited directly into the charity's account. Donorbox customer support cannot unilaterally issue refunds without authorization from the receiving organization.
It is also important to note that donors have the option to 'cover processing fees' during checkout. If the charge is slightly higher than your intended donation amount, you likely selected this option to ensure the charity received your full pledge. Review your digital receipt to confirm the exact breakdown of the transaction.
- Contact the receiving charity Reach out directly to the nonprofit's administrative staff to resolve billing disputes or request a refund.
- Review processing fee settings Log into your Donorbox donor account to verify if you have the 'cover fees' option enabled for recurring donations.
Can Donorbox process refunds directly?
No, all refund requests must be handled and approved by the administrative staff of the receiving nonprofit organization.
Are donations through Donorbox tax-deductible?
Yes, provided the receiving organization is a registered 501(c)(3) nonprofit. The platform will automatically generate compliant tax receipts.
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検証ソース
- Donorbox Donor Guide https://donorbox.zendesk.com
- Donorbox Security and Compliance https://donorbox.org