UnknownCharges

請求表記の解説

DATADOG* REAL USER MON

Verified charge

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08/01 DATADOG* REAL USER MON $150.00

要約

A charge from DATADOG* REAL USER MON corresponds to Datadog Real User Monitoring (RUM), Session Replay, or Frontend Performance tracking from Datadog, Inc.

確認日 high 信頼度 2 件の検証ソース 情報の検証方針

この表記になる理由

Datadog RUM tracks frontend web and mobile user journeys, Core Web Vitals, frontend errors, and session replays.

Descriptors include DATADOG* REAL USER MON, DATADOG INC, or DATADOG NYC. Billing is metered per 1,000 recorded user sessions ($1.50 per 1k sessions) plus Session Replay add-on units.

Don’t recognize it? Common scenarios

  • A frontend engineering team embedded the Datadog Browser RUM SDK on a high-traffic web application.
  • High user traffic increased recorded session volume past committed tier allowances.
  • Session Replay video recording was enabled on high-volume production pages.

How to locate the invoice and cancel

  1. Sign in to Datadog Web App Go to app.datadoghq.com and log in with your administrator credentials.
  2. Review Organization Settings & Usage review to Organization Settings > Plan & Usage to view itemized RUM session consumption and invoices.
  3. Adjust RUM Sampling Rate Lower the sessionSampleRate parameter in your Datadog initialization code to reduce recorded sessions.

Frequently Asked Questions

How is Datadog RUM billed?

Datadog RUM charges $1.50 per 1,000 user sessions (or $2.10 with Session Replay recording included).

How do I reduce Datadog RUM charges?

You can configure client-side sample rates in the SDK (e.g. sessionSampleRate: 20) to capture only a percentage of user sessions.

Dispute Rights & Fraud Prevention

If you suspect this charge is unauthorized or incorrect, federal regulations protect your payment card.

Review your recent statements carefully and notify your financial institution within 60 days of the statement date.

What should I do if I do not recognize this charge?

First check with household or team members who have permission to use your account. If the transaction was not authorized by anyone on your card, contact your bank or card issuer immediately to report it. Under the Fair Credit Billing Act (FCBA), you have 60 days from the statement date to dispute unauthorized credit card charges.

How long does a billing dispute take to resolve?

Under federal rules, your bank must acknowledge your written inquiry within 30 days and resolve the dispute within two billing cycles (up to 90 days). The bank typically issues a provisional credit while they investigate.

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