The short answer
A charge from SCALEWAY* ELEMENTS corresponds to European cloud computing instances, Kubernetes clusters, object storage, or bare-metal servers operated by Scaleway S.A.S.
Why it shows up like this
Scaleway is a major European cloud service provider based in Paris, France. Its cloud infrastructure suite, branded as Scaleway Elements, includes ARM and x86 virtual instances, serverless functions, and managed databases.
Descriptors frequently appear as SCALEWAY* ELEMENTS, SCALEWAY SAS, or SCALEWAY PARIS. Billed in EUR or USD, invoices process monthly based on metered resource consumption across Paris, Amsterdam, and Warsaw data centers.
Don’t recognize it? Common scenarios
- A developer hosted a web application, VPN endpoint, or container registry in a European data center region.
- An S3-compatible Object Storage bucket accumulated storage and egress transfer fees.
- An active elastic IP or block storage volume remained allocated after stopping a virtual instance.
How to locate the invoice and cancel
- Log in to the Scaleway Console Visit console.scaleway.com and authenticate with your registered email.
- View Billing and Consumption Open the Organization menu in the top right and select Billing to review current consumption metrics and invoices.
- Delete Cloud Resources Locate active Instances, Databases, or Object Storage buckets and select Delete from the actions menu.
Frequently Asked Questions
Why does Scaleway bill for stopped instances?
When an instance is powered down, local NVMe or flexible block storage remains reserved for your account. You must delete the instance to stop storage costs.
Can I request a refund from Scaleway for unused services?
Scaleway services are billed based on consumption and are generally non-refundable. Contact Scaleway billing support through the console for account balance questions.
Dispute Rights & Fraud Prevention
If you suspect this charge is unauthorized or incorrect, federal regulations protect your payment card.
Review your recent statements carefully and notify your financial institution within 60 days of the statement date.
What should I do if I do not recognize this charge?
First check with household or team members who have permission to use your account. If the transaction was not authorized by anyone on your card, contact your bank or card issuer immediately to report it. Under the Fair Credit Billing Act (FCBA), you have 60 days from the statement date to dispute unauthorized credit card charges.
How long does a billing dispute take to resolve?
Under federal rules, your bank must acknowledge your written inquiry within 30 days and resolve the dispute within two billing cycles (up to 90 days). The bank typically issues a provisional credit while they investigate.
Independent reference — not affiliated with Scaleway S.A.S.. Billing names and policies change; verify with the merchant or your bank before acting.
Verified sources
Every claim on this page is checked against official sources — open them to confirm before you call your bank.
- Scaleway Billing & Consumption Documentation https://www.scaleway.com
- CFPB: Credit Card Dispute Guidelines https://www.consumerfinance.gov
Reviewed Aug 15, 2026 · high · About UnknownCharges