The short answer
A charge from LIGHTSPEED* POS COMM represents a monthly retail/restaurant POS SaaS subscription ($69 to $189/mo) or payment processing transaction via Lightspeed Commerce Inc.
Why it shows up like this
Lightspeed provides cloud point-of-sale systems, inventory management, e-commerce, and integrated payment processing for retail stores, golf courses, and hospitality venues.
Descriptors include LIGHTSPEED* POS COMM, LIGHTSPEED HQ, or LSP* [MERCHANT], representing monthly POS software licenses or customer transactions.
Common reasons for this charge
- A monthly SaaS subscription for Lightspeed Retail or Lightspeed Restaurant POS software.
- A retail store or boutique purchase processed via Lightspeed Payments.
- An annual POS hardware or terminal maintenance contract renewal.
How to locate the invoice and cancel
- Sign in to Lightspeed BackOffice Go to cloud.lightspeedapp.com and log in with your merchant account.
- review to Billing Go to Settings > Billing to review monthly software invoices and plan details.
- Manage Subscription Contact your assigned Lightspeed account executive to adjust register counts or cancel service.
Frequently Asked Questions
Is Lightspeed a one-time purchase or subscription?
Lightspeed POS is cloud SaaS billed on monthly or annual subscription plans based on register counts and locations.
Can I cancel Lightspeed mid-contract?
Lightspeed contracts are typically 12-month commercial agreements that require formal notice prior to annual renewal.
Dispute Rights & Fraud Prevention
If your business does not use Lightspeed, contact their billing department and review your corporate card statements.
Commercial card disputes must be reported within 60 days under the Fair Credit Billing Act.
How do I contact Lightspeed billing support?
Call Lightspeed at 1-866-932-1801 or visit lightspeedhq.com/support.
How long does a dispute investigation take?
Card issuers must complete their formal billing inquiry within two billing cycles (up to 90 days).
Independent reference — not affiliated with Lightspeed Commerce Inc.. Billing names and policies change; verify with the merchant or your bank before acting.
Verified sources
Every claim on this page is checked against official sources — open them to confirm before you call your bank.
- Lightspeed Terms of Service https://www.lightspeedhq.com
- FTC: B2B Commercial Software & POS Standards https://www.ftc.gov
Reviewed Aug 15, 2026 · high · About UnknownCharges