UnknownCharges

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ZENDESK* SUITE SUPPORT

Verified charge

By · 最終更新

08/01 ZENDESK* SUITE SUPPORT $115.00

要約

A charge from ZENDESK* SUITE SUPPORT represents Zendesk Suite ticketing, help desk, live chat, or Zendesk AI customer service subscriptions from Zendesk, Inc.

確認日 high 信頼度 2 件の検証ソース 情報の検証方針

この表記になる理由

Zendesk provides enterprise customer support software, omnichannel ticketing (email, chat, voice), knowledge bases, and AI agent copilot tools.

Descriptors include ZENDESK* SUITE SUPPORT, ZENDESK INC, or ZENDESK.COM. Charges reflect per-agent monthly or annual licenses ($55 to $115/agent/month on Suite Team/Growth/Professional).

Don’t recognize it? Common scenarios

  • A customer support manager added new support agent seats to Zendesk Suite.
  • An annual multi-seat Zendesk enterprise support contract auto-renewed.
  • Zendesk Talk voice minutes or Advanced AI add-on packages were billed.

How to locate the invoice and cancel

  1. Sign in to Zendesk Admin Center Go to your company's Zendesk subdomain (yourcompany.zendesk.com/admin) using an administrator account.
  2. review to Account & Billing Go to Account > Billing > Subscription to review agent seats, active add-ons, and payment receipts.
  3. Cancel Subscription Click Cancel Subscription under Plan Management to turn off auto-renewal before your next cycle.

Frequently Asked Questions

What is included in Zendesk Suite?

Zendesk Suite bundles ticketing, messaging, live chat, voice support, a help center, and automated reporting in one per-agent license.

Can I reduce agent seats on Zendesk?

Yes, administrators can delete or downgrade agent seats in the Admin Center prior to the next billing renewal.

Dispute Rights & Fraud Prevention

If you suspect this charge is unauthorized or incorrect, federal regulations protect your payment card.

Review your recent statements carefully and notify your financial institution within 60 days of the statement date.

What should I do if I do not recognize this charge?

First check with household or team members who have permission to use your account. If the transaction was not authorized by anyone on your card, contact your bank or card issuer immediately to report it. Under the Fair Credit Billing Act (FCBA), you have 60 days from the statement date to dispute unauthorized credit card charges.

How long does a billing dispute take to resolve?

Under federal rules, your bank must acknowledge your written inquiry within 30 days and resolve the dispute within two billing cycles (up to 90 days). The bank typically issues a provisional credit while they investigate.

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