要約
This is a legitimate charge from Cisco Webex.
What is the Webex charge?
A charge for 'WEBEX' is a subscription fee for Cisco Webex, a popular video conferencing and business communication tool.
The charge may also appear as 'Cisco Systems' or 'Verifone' (their payment processor) depending on your region and bank.
Auto-Renewals and Usage Fees
If you signed up for a paid tier (Webex Meetings or Webex Suite), the subscription will auto-renew monthly or annually.
Business accounts may also incur additional 'usage fees' if they exceed their plan's limits for international calling, cloud recording storage, or extra user licenses.
- Step 1 Log into the Webex User Hub (admin.webex.com) using your work email address and review to the Billing tab to view your invoices.
- Step 2 If you only ever use free Webex meetings and never bought a license, contact your bank to report the charge as unauthorized.
Are Webex phishing scams common?
Yes. Scammers frequently send fake 'Webex Meeting Invites' via email containing malicious links. However, an actual 'WEBEX' charge on your bank statement is usually a legitimate billing from Cisco.
Dispute Rights & Fraud Prevention
If you suspect this charge is fraudulent or billing in error, you have strict federal rights protecting your account.
Always review your statement carefully and take action within 60 days.
What should I do if I don't recognize this charge?
First, check with family members or anyone authorized on your account. If the charge remains unrecognized, contact your bank immediately to report it. Under the Fair Credit Billing Act (FCBA), you have 60 days from the statement date to dispute unauthorized credit card charges.
How long does it take for a disputed charge to be removed?
Once you file a dispute, your bank must acknowledge it within 30 days and resolve it within two billing cycles (not exceeding 90 days). During this time, the disputed amount is usually placed on a provisional hold, meaning you do not have to pay it.
本サイトはCisco Webexとは提携していない独立したリファレンスです。
検証ソース
- CFPB: Disputing Credit Card Charges https://www.consumerfinance.gov
- FTC: Fair Credit Billing Act https://consumer.ftc.gov