要約
A charge from SHUTTERSTOCK* IMAGES corresponds to Shutterstock stock images, footage, music tracks, or monthly creative asset subscriptions from Shutterstock, Inc.
この表記になる理由
Shutterstock provides commercial stock photography, vector graphics, video footage clips, and music licensing.
Descriptors include SHUTTERSTOCK* IMAGES, SHUTTERSTOCK INC, or SSTK*SHUTTERSTOCK. Billing reflects monthly image packs (e.g. 10 images for $29 to $49/month) or annual plans.
Don’t recognize it? Common scenarios
- A 30-day Shutterstock free image trial converted into an auto-renewing paid monthly plan.
- An ongoing monthly or annual stock image subscription auto-renewed.
- On-demand image or 4K video footage packs were purchased.
How to locate the invoice and cancel
- Sign in to Shutterstock Account Go to shutterstock.com and log in with your customer account.
- Review Account Details & Plans review to Account Settings > Plans to view active subscriptions and download history.
- Turn Off Auto-Renewal Click Cancel plan under Plan management to prevent future monthly billing.
Frequently Asked Questions
How do I turn off auto-renewal on Shutterstock?
Go to Account Settings > Plans and toggle off auto-renewal before your billing cycle ends.
Can I get a refund on Shutterstock charges?
Shutterstock may provide refunds for annual subscriptions within 14 days if no images or video clips were downloaded during that billing period.
Dispute Rights & Fraud Prevention
If you suspect this charge is unauthorized or incorrect, federal regulations protect your payment card.
Review your recent statements carefully and notify your financial institution within 60 days of the statement date.
What should I do if I do not recognize this charge?
First check with household or team members who have permission to use your account. If the transaction was not authorized by anyone on your card, contact your bank or card issuer immediately to report it. Under the Fair Credit Billing Act (FCBA), you have 60 days from the statement date to dispute unauthorized credit card charges.
How long does a billing dispute take to resolve?
Under federal rules, your bank must acknowledge your written inquiry within 30 days and resolve the dispute within two billing cycles (up to 90 days). The bank typically issues a provisional credit while they investigate.
本サイトはShutterstock, Inc.とは提携していない独立したリファレンスです。
検証ソース
- Shutterstock Pricing Plans https://www.shutterstock.com
- CFPB: Disputing Unrecognized Charges https://www.consumerfinance.gov