要約
A charge from SAMSUNG CARE* PLUS represents a monthly or 2-year device protection, screen repair, and loss/theft warranty subscription for Galaxy phones and tablets from Samsung Electronics America, Inc. (Servify / Asurion).
この表記になる理由
Samsung Care+ covers drops, spills, cracked screen replacements, mechanical breakdown, and optional theft/loss for Galaxy smartphones, foldables, and Galaxy Book laptops.
Descriptors include SAMSUNG CARE* PLUS, SAMSUNG CARE+, or SERVIFY* SAMSUNG, billing monthly recurring fees ($3.99 to $17.99/mo) or 2-year upfront plans.
Common reasons for this charge
- A monthly device protection subscription enrolled during a Galaxy phone purchase on Samsung.com.
- An ongoing monthly Samsung Care+ with Theft and Loss renewal.
- A replacement deductible or cracked screen repair service fee.
How to locate the invoice and cancel
- Sign in to Samsung Account Go to samsung.com/us/support/samsung-care-plus and log in with your Samsung account.
- View Subscriptions review to My Account > Samsung Care+ Subscriptions to view covered device IMEIs.
- Cancel Coverage Select Manage Plan and click Cancel Subscription, or phone support at 1-866-371-9501 for a prorated refund.
Frequently Asked Questions
Does Samsung Care+ offer refunds upon cancellation?
Yes. If canceled within 30 days with no claims, you receive a full refund. After 30 days, refunds are calculated on a prorated basis for remaining prepaid coverage.
Who administers Samsung Care+ claims?
Samsung Care+ plans in the US are administered by Servify or Asurion depending on the enrollment date.
Dispute Rights & Fraud Prevention
If you did not enroll in Samsung Care+, contact Samsung customer service and your financial institution.
Dispute unauthorized transactions under the Fair Credit Billing Act within 60 days of the statement date.
How do I contact Samsung Care+ support?
Call 1-866-371-9501 or visit samsung.com/us/support.
How long does a dispute investigation take?
Card issuers must complete their formal billing inquiry within two billing cycles (up to 90 days).
本サイトはSamsung Electronics America, Inc.とは提携していない独立したリファレンスです。
検証ソース
- Samsung Care+ Terms of Service & Plan Details https://www.samsung.com
- FTC: Extended Warranties Consumer Guide https://consumer.ftc.gov