要約
A RECURLY* BILL charge is a subscription management, automated billing, or payment gateway fee from Recurly, Inc. (or a merchant using Recurly as their recurring billing engine).
この表記になる理由
Recurly provides recurring billing infrastructure and subscription automation for digital businesses. Statements read RECURLY* BILL, RECURLY INC, or RECURLY.COM.
Charges can represent direct Recurly platform plan fees for businesses, or subscription payments for consumer services that use Recurly to process recurring card transactions.
Don’t recognize it? You might still
- A consumer digital subscription (news, streaming, SaaS app) uses Recurly as its backend subscription processor.
- A business account subscribed to the Recurly billing platform for merchant invoice management.
- A forgotten monthly or annual subscription renewed through Recurly's automated gateway.
対処手順
- Check Email for Recurly Invoices Search your email inboxes for 'Recurly' or the exact billing amount to identify the underlying merchant.
- Sign in to the Merchant's Account Log in to the specific service or app identified in your email receipt to manage your subscription.
- Contact Recurly Support Visit support.recurly.com or use their customer lookup portal to identify the merchant associated with the transaction.
よくある質問
Why is Recurly on my statement instead of the company I bought from?
Recurly is a third-party subscription billing engine; some merchants pass Recurly's descriptor through to the bank statement.
Can I dispute a Recurly charge directly with my bank?
First identify the merchant using Recurly's invoice email. If the charge is completely unauthorized, report it to your card issuer under FCBA rules.
Dispute Rights & Fraud Prevention
If you suspect this charge is unauthorized or incorrect, federal regulations protect your payment card.
Review your recent statements carefully and notify your financial institution within 60 days of the statement date.
What should I do if I do not recognize this charge?
First check with household or team members who have permission to use your account. If the transaction was not authorized by anyone on your card, contact your bank or card issuer immediately to report it. Under the Fair Credit Billing Act (FCBA), you have 60 days from the statement date to dispute unauthorized credit card charges.
How long does a billing dispute take to resolve?
Under federal rules, your bank must acknowledge your written inquiry within 30 days and resolve the dispute within two billing cycles (up to 90 days). The bank typically issues a provisional credit while they investigate.
本サイトはRecurly, Inc.とは提携していない独立したリファレンスです。
検証ソース
- Recurly Billing Settings Documentation https://docs.recurly.com
- FTC: Disputing Credit Card Charges https://consumer.ftc.gov