UnknownCharges

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PRONTO* SAN DIEGO MTS

Verified charge

By · 最終更新

08/01 PRONTO* SAN DIEGO MTS $2.50

要約

A charge for PRONTO* SAN DIEGO MTS represents a trolley/bus fare, account balance reload, or monthly transit pass from the San Diego Metropolitan Transit System (MTS / NCTD).

確認日 high 信頼度 2 件の検証ソース 情報の検証方針

この表記になる理由

PRONTO is the contactless fare system for San Diego County, valid on MTS buses, Trolley lines, NCTD BREEZE buses, COASTER commuter trains, and SPRINTER light rail.

Statement lines appear as PRONTO* SAN DIEGO MTS, PRONTO FARE RELOAD, or SDMTS*PRONTO TRANSIT.

Common reasons for this charge

  • You tapped your contactless card, phone, or PRONTO card at an MTS Trolley station validator or bus farebox ($2.50 one-way fare).
  • An automatic stored-value reload ($10-$20) triggered on your registered PRONTO card or mobile app account.
  • You bought a regional monthly pass or COASTER commuter pass on ridepronto.com.

How to locate the invoice and cancel

  1. Log in to RidePronto.com Go to ridepronto.com or open the PRONTO mobile app to view card balances, tap records, and fare capping progress.
  2. Review trip logs Inspect station tap points, transfers, and daily/monthly caps ($6.00/day, $72.00/month for standard adult).
  3. Contact PRONTO Support Call PRONTO Support at 619-595-5636 or visit the MTS Transit Store in downtown San Diego.

Frequently Asked Questions

How does PRONTO fare capping work?

Riders who pay as they go with PRONTO earn free rides once they hit the daily cap ($6 for adult) or monthly cap ($72 for adult); you never pay more than a pass.

How do I turn off PRONTO auto-load?

Log in to ridepronto.com, select your card, review to Manage Autoload, and disable the recurring reload setting.

Dispute Rights & Fraud Prevention

If you were not in San Diego County, check whether a family member commuted using a linked card.

If a station validator double-charged your card, contact PRONTO support to review tap timestamps and request an adjustment.

How do I dispute a PRONTO fare charge?

Call PRONTO Customer Support at 619-595-5636 with your account details or card number.

What should I do if unauthorized transit charges occur?

Contact your bank to dispute fraudulent transactions under federal billing rules.

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