要約
This is a charge for a Peloton app membership, All-Access subscription, or fitness equipment.
What is the Peloton charge?
A charge labeled 'PELOTON' on your bank statement is related to a Peloton membership subscription or the purchase of hardware (like a Bike, Tread, or Rower).
Monthly fees apply for the All-Access Membership (connected to equipment) or the standalone Peloton App membership.
App Stores and Double Billing
If you subscribe to the App via Apple, Google Play, or Roku, the charge will appear under the app store's name, not 'Peloton'.
Some users accidentally get double-billed if they subscribe to the App separately and then purchase hardware that requires an All-Access Membership.
- Step 1 Log in to your account at account.onepeloton.com to review your 'Membership Details' and 'Payment History'.
- Step 2 If you see redundant subscriptions, contact Peloton support directly to cancel the extra membership before disputing with your bank.
Why was I charged after a free trial?
Peloton App memberships automatically renew into paid subscriptions at the end of a free trial unless manually cancelled.
Dispute Rights & Fraud Prevention
If you suspect this charge is fraudulent or billing in error, you have strict federal rights protecting your account.
Always review your statement carefully and take action within 60 days.
What should I do if I don't recognize this charge?
First, check with family members or anyone authorized on your account. If the charge remains unrecognized, contact your bank immediately to report it. Under the Fair Credit Billing Act (FCBA), you have 60 days from the statement date to dispute unauthorized credit card charges.
How long does it take for a disputed charge to be removed?
Once you file a dispute, your bank must acknowledge it within 30 days and resolve it within two billing cycles (not exceeding 90 days). During this time, the disputed amount is usually placed on a provisional hold, meaning you do not have to pay it.
本サイトはPeloton Interactive, Inc.とは提携していない独立したリファレンスです。
検証ソース
- CFPB: Disputing Credit Card Charges https://www.consumerfinance.gov
- FTC: Fair Credit Billing Act https://consumer.ftc.gov