要約
MSBILL.INFO and MICROSOFT* charges cover Microsoft 365, Xbox Game Pass, OneDrive storage, and Microsoft Store purchases. Game Pass on a family member's console is the most common surprise.
この表記になる理由
Microsoft consolidates billing across Office, Xbox, and cloud services under generic descriptors. A console in the living room with a saved card is effectively a vending machine for Game Pass renewals and in-game currency.
Don’t recognize it? You might still
- Xbox Game Pass renewing on a console someone else uses.
- Microsoft 365 Family renewing annually under a name that doesn't say 'Office'.
- In-game purchases (V-Bucks equivalents, FIFA points) bill as Microsoft, not the game.
対処手順
- Check order history at Microsoft account.microsoft.com → payment & billing → order history names every product behind a charge.
- Check the Xbox console's account list Any profile on the console may have your card attached as the default payment method.
- Request refunds through Microsoft support Accidental subscriptions and kids' purchases have a self-service refund path.
よくある質問
Why is MSBILL.INFO in the descriptor instead of Microsoft?
It's Microsoft's billing-information domain, used as the descriptor for subscription charges. The 800 number alongside it is Microsoft billing support.
Dispute Rights & Fraud Prevention
If you suspect this charge is fraudulent or billing in error, you have strict federal rights protecting your account.
Always review your statement carefully and take action within 60 days.
What should I do if I don't recognize this charge?
First, check with family members or anyone authorized on your account. If the charge remains unrecognized, contact your bank immediately to report it. Under the Fair Credit Billing Act (FCBA), you have 60 days from the statement date to dispute unauthorized credit card charges.
How long does it take for a disputed charge to be removed?
Once you file a dispute, your bank must acknowledge it within 30 days and resolve it within two billing cycles (not exceeding 90 days). During this time, the disputed amount is usually placed on a provisional hold, meaning you do not have to pay it.
関連する請求グループ
MSBILL.INFO 800-6427676 は以下の明細グループに含まれます： MICROSOFT* charges 。
本サイトはMicrosoft Corporationとは提携していない独立したリファレンスです。
検証ソース
- Microsoft — support https://support.microsoft.com
- CFPB: Disputing Credit Card Charges https://www.consumerfinance.gov
- FTC: Fair Credit Billing Act https://consumer.ftc.gov