要約
A charge labeled LIFELOCK* ADVANTAGE represents a monthly or annual identity theft monitoring plan from Gen Digital Inc. (NortonLifeLock).
この表記になる理由
NortonLifeLock bills its identity and credit security packages under descriptors like LIFELOCK* ADVANTAGE, NORTON*LIFELOCK, or GEN DIGITAL.
The Advantage tier includes dark web scanning, bank account takeover alerts, credit bureau monitoring, and up to $100,000 in stolen funds reimbursement.
Common reasons for this charge
- An annual or monthly LifeLock Advantage renewal charged to the payment card on file.
- An introductory first-year promotional rate expired and renewed at standard full price.
- LifeLock was bundled with Norton 360 antivirus software on your account.
How to locate the invoice and cancel
- Access Member Portal Go to member.lifelock.com or my.norton.com and sign in.
- Go to Subscription Settings Select My Subscriptions from the profile menu.
- Turn Off Auto-Renewal Click Cancel Subscription Renewal or call LifeLock support at 1-800-543-3562.
Frequently Asked Questions
What is LifeLock's refund policy?
LifeLock offers a 60-day money-back guarantee on annual renewals and a 14-day refund window on monthly subscription purchases if requested through support.
Why did my renewal price increase?
LifeLock frequently offers discounted introductory rates for the first year. Subsequent renewals bill at standard non-promotional retail rates.
Dispute Rights & Fraud Prevention
If you did not authorize this LifeLock plan, contact customer support immediately to cancel before disputing with your bank.
Disputing unauthorized charges through your card provider is protected under the Fair Credit Billing Act within 60 days of the statement date.
How do I report an unrecognized LifeLock charge?
Contact LifeLock customer service at 1-800-543-3562 to identify the account. If confirmed fraudulent, file a formal dispute with your bank.
How fast does an issuer resolve billing disputes?
Issuers have up to 90 days (two complete billing cycles) to finish their formal investigation and issue permanent credits.
本サイトはGen Digital Inc.とは提携していない独立したリファレンスです。
検証ソース
- NortonLifeLock Terms of Sale & Refund Policy https://www.nortonlifelock.com
- FTC: Identity Theft Protection Services Guidance https://consumer.ftc.gov