要約
A charge from HETZNER* ONLINE is a monthly cloud server, storage box, or dedicated server hosting fee from Hetzner Online GmbH.
この表記になる理由
Hetzner is a major European cloud and dedicated server provider with data centers in Germany, Finland, and the United States. Statement lines read HETZNER* ONLINE, HETZNER CLOUD, or HETZNER ONLINE GMBH.
Hetzner bills on a post-paid monthly cycle. Invoices cover hourly compute usage for Cloud servers (CX/CPX series), storage boxes, primary IP addresses, and outbound traffic.
Don’t recognize it? Common scenarios
- A virtual private server (VPS) created in the Hetzner Cloud Console ran during the preceding month.
- A storage box backup subscription was automatically invoiced.
- Currency conversion caused slight variance between the Euro price and the US Dollar posted amount.
How to locate the invoice and cancel
- Log in to Hetzner Cloud Open console.hetzner.cloud or accounts.hetzner.com.
- Inspect Monthly Invoices Go to Account > Invoices to download itemized PDF invoices for the billing cycle.
- Delete Servers Open your project, select the active server, and click Delete to stop future hourly charges.
Frequently Asked Questions
Why does Hetzner bill in Euros on my US statement?
Hetzner is based in Germany and prices its services in Euros (€). Your credit card issuer converts the amount into your local currency, sometimes adding a small foreign transaction fee.
Does Hetzner bill for stopped cloud servers?
Yes. Stopped servers continue to hold allocated SSD storage, IP addresses, and RAM reservations, so storage fees continue until the server is deleted.
Dispute Rights & Fraud Prevention
If you suspect this charge is unauthorized or incorrect, federal regulations protect your payment card.
Review your recent statements carefully and notify your financial institution within 60 days of the statement date.
What should I do if I do not recognize this charge?
First check with household or team members who have permission to use your account. If the transaction was not authorized by anyone on your card, contact your bank or card issuer immediately to report it. Under the Fair Credit Billing Act (FCBA), you have 60 days from the statement date to dispute unauthorized credit card charges.
How long does a billing dispute take to resolve?
Under federal rules, your bank must acknowledge your written inquiry within 30 days and resolve the dispute within two billing cycles (up to 90 days). The bank typically issues a provisional credit while they investigate.
本サイトはHetzner Online GmbHとは提携していない独立したリファレンスです。
検証ソース
- Hetzner Accounts & Billing Overview https://docs.hetzner.com
- FTC: Disputing Credit Card Charges https://consumer.ftc.gov