要約
A charge for FIRSTLEAF* WINE CLUB represents an algorithmic wine subscription box or 6/12-bottle recurring shipment from Firstleaf, Inc.
この表記になる理由
Firstleaf operates a personalized wine subscription service that matches wines to member taste profiles and automatically ships 6 or 12 bottles on a customized schedule.
Statement lines appear as FIRSTLEAF* WINE CLUB, FIRSTLEAF WINES, or FIRSTLEAF*SHIPMENT.
Common reasons for this charge
- A scheduled 6-bottle or 12-bottle Firstleaf wine shipment was processed and billed.
- An introductory discount offer (e.g., 6 bottles for $39.95) transitioned into a full-rate recurring club subscription.
- An a la carte wine store purchase was made on firstleaf.com.
How to locate the invoice and cancel
- Log in to Firstleaf.com Go to firstleaf.com and sign in to view your Next Club Order date and wine selections.
- Inspect Club Settings review to Account Details > Club Plan to review shipment frequency and pricing.
- Cancel or Pause Membership Click Cancel Membership under Club Plan settings or call Firstleaf Wine Concierge at 1-800-461-7203.
Frequently Asked Questions
Can I delay or pause my Firstleaf shipments without cancelling?
Yes. You can postpone your next shipment date by up to several months directly in your Firstleaf account dashboard.
What is Firstleaf's 100% satisfaction guarantee?
If you receive a bottle you do not like, Firstleaf credits your account for the value of that bottle upon request.
Dispute Rights & Fraud Prevention
If you did not order wine from Firstleaf, check whether an authorized family member signed up for a promotional box.
If a shipment was charged after you confirmed cancellation online, contact customer concierge to request a refund.
How do I contact Firstleaf Concierge?
Call 1-800-461-7203 or email [email protected] for account support.
What should I do if unauthorized charges occur?
Contact your bank to dispute the fraudulent transaction under federal credit billing protections.
本サイトはFirstleaf, Inc.とは提携していない独立したリファレンスです。
検証ソース
- Firstleaf Terms of Service https://www.firstleaf.com
- FTC: Subscription and Auto-Renewal Guides https://www.ftc.gov